RSA Security 6.1 Bedienungsanleitung Seite 8

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RSA SecurID Software Token 4.1 Administrator’s Guide
8 Preface
RSA Security Console Help. Describes day-to-day administration tasks performed in
the RSA Security Console (RSA Authentication Manager 7.1 user interface). To view
Help, click the Help tab in the Security Console.
RSA Authentication Manager 6.1 Administrators Guide. Provides information
about how to administer users and security policy in RSA Authentication Manager
6.1.
Database Administration application Help. Describes day-to-day administration
tasks performed in the Database Administration application used with
RSA Authentication Manager 6.1.
Getting Support and Service
RSA SecurCare Online offers a knowledgebase that contains answers to common
questions and solutions to known problems. It also offers information on new releases,
important technical news and software downloads.
The RSA Secured Partner Solutions Directory provides information about third-party
hardware and software products that have been certified to work with RSA products.
The directory includes Implementation Guides with step-by-step instructions and
other information about interoperation of RSA products with these third-party
products.
Before You Call Customer Support
Make sure that you have direct access to the computer running the RSA SecurID
Software Token software.
Please have the following information available when you call:
Your RSA Customer/License ID.
RSA SecurID Software Token software version number.
The make and model of the machine on which the problem occurs.
The name and version of the operating system under which the problem occurs.
RSA SecurCare Online https://knowledge.rsasecurity.com
Customer Support Information www.rsa.com/support
RSA Secured Partner Solutions Directory www.rsasecured.com
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